Salesforce.com service cloud provides companies to provide a customer portal for their own customers and partners to log support cases and get updates 24x7. Salesforce.com's Customer Portal allows companies to interact with their customer base at a single location. Besides case management, knowledge base, ideas, answers, help, training and many other self-service tools can be provided within Customer Portals.

Companies can extend the case management features of Customer Portal and allow their customers to exchange case file attachments with Customer Support Staff. S-Drive for Salesforce.com provides an intutitive interface for your customers to attach any number of large files to the appropriate cases so that the case attachments can become accesible by support staff.

S-Drive for Salesforce.com can eliminate difficult to use FTP servers and expensive and disconnected file exchange applications. All case files can be easily attached to the appropriate support case directly from within Customer Portal. 

With the S-Drive email agent, support emails and email attachments can also be automatically stored in Salesforce.com. Your customers can simply email back attachments for a case and all information will be stored and centralized at one location that can be accessed by your support staff. S-Drive enhances email to case feature of Salesforce.com by eliminating file attachment size limits.

Advantages

• Eliminate difficult to use FTP servers.
• Prevent sharing of FTP passwords and exposure of customer data.
• Collect all support case information at a single location.
• Eliminate the use of expensive Salesforce.com storage costs by offloading Salesforce.com file storage to Amazon S3.
• Extend the Salesforce.com attachment file size limit from 5MB to 2GBs.
• Allow your customers to upload multiple files at a time to Salesforce.com with ease.