Effective Date: May 25, 2018

Hello, and welcome to CyanGate’s Privacy Policy. Thank you for your interest in CyanGate, our websites (www.cyangate.com, www.getelvisdam.com, and www.sdriveapp.com) and all other redirecting domain names (“Website”), software, mobile applications, and other services provided by us and on which a link to this Privacy Policy is displayed.

At CyanGate, your privacy is critically important to us. CyanGate is committed to protecting and respecting your privacy. This Privacy Policy sets out how CyanGate, our Websites, S-Drive, CyanGate Services, and CyanGate Cloud Services, (“CyanGate,” “us,” “our,” or “we”) collect and use information from customers and other individuals who access or use our services that link to this Privacy Policy (the “Services”). By using our Services, you understand that we will collect and use your information as described in this Privacy Policy.

You may unsubscribe from receiving our marketing communications at any time by clicking here to adjust your existing email preferences, or contacting us by mail at 8593 Concord Hills Circle, Cincinnati, Ohio 45243.

Please familiarize yourself with this Privacy Policy. If you have any questions about it or our treatment of the information you provide us, please contact us by by email at: legal@cyangate.com. This Privacy Policy is updated on an ongoing basis, as necessary, and a formal review is conducted annually. We will handle information in accordance with the Privacy Policy in effect at the time we handle that information. Updates to this Privacy Policy will be posted publicly on the Website and be effective immediately as of the date at the bottom of this document.

If you or your organization has an individual agreement with us, that agreement may have privacy terms that also apply to the information you provide to us under that agreement. Please review the terms in that agreement because they may be different or more restrictive than the terms in this Privacy Policy.

This Privacy Policy does not apply to any third-party websites and apps that you may use, including any that are linked to in our Services. You should review the terms and policies for third-party websites and apps before clicking on any links.

CyanGate’s core products and services help our customers (1) to manage their digital assets by using our digital asset management (DAM) systems, our DAM professional services and our cloud and hosting services and (2) managed their Salesforce.com using our S-Drive app or Salesforce.com professional services. As part of our Services, our customers and end users may provide us with personal information so we can validate and provision their use of our services.

Acceptance of Terms

In order to request and use the Services, users are required to provide names and email addresses to us. Any Personal Information that is submitted or collected during your use of the Services will be subject to this Privacy Policy. Your use of the Services will also be subject to additional terms you and CyanGate agree to, as relevant.

By visiting the Website or using the Services in any manner, you acknowledge that you fully accept the practices and policies outlined here, and you consent to our collection, use, and transfer of your information in the following ways. If you do not accept the Privacy Policy as a whole you must immediately stop using the Website and Services.

Our Terms Of Use can be found here.

  1. How We Collect Information

To provide and improve our Services, we collect information about visitors to our sites, users of our Services, the devices they use, and sometimes their locations. We may also collect some Navigation Information, in accordance with our Cookies Policy below.

We collect certain information directly from you, such as when you fill out forms (for example completing forms on our sites requesting quotes or online applications for free trials of our Services) with a name or email address or when we store your information for you as part of our service. Such information typically includes your first name, last name, personal and/or professional contact details, credit card or payment card information, address, your CyanGate browsing history, information about your preferences using our Services, as well as any contact or other information you choose to provide for us to undertake the Services.

We collect other information, usually about devices, browsers, or locations, automatically (you would not be typing this information into a form). We may also collect information about you from other sources, such as if we purchase a list of contact information of people who may be interested in our Services ore receive information from our partners.

You have a choice about whether you visit our sites, install our apps, or provide information to us. However, if you do not provide us with certain information, you may not be able to use some parts, or even any parts, of our Services. For choices you may have, please see Section 5 of this Privacy Policy.

  1. What Information We Collect And How We Use it

“Personal Information” refers to any information that you choose to submit to us that identifies you personally. This includes, for example, your name, email address, company name, address, phone number, and other information about you and/or your business. This can also include information about you that is publicly available, information that is available about you online via sites like Facebook, LinkedIn, Twitter, and Google.

Your main choice for this type of information is simply not providing it, such as by not creating a profile or not leaving a comment in a blog. For other choices you may have, please see Section 5 of this Privacy Policy.

In addition to other uses mentioned in this Privacy Policy, we may also use your Personal Information to:

“Navigation Information” refers to information about your computer, device, visits to the Website, and logins to the Services, including your IP address, geographic location, browser type, product version, referral source, length of visits, pages viewed, and heatmapping. We use Navigational Information to operate and improve the Website and Services, and may also use it to provide you with personalized information about CyanGate. Due to the nature of what is being collected, it is possible that Navigational Information may include Personal Information.

Lawful Basis for Processing Your Information.

If European data protection law applies and CyanGate acts as a controller, our lawful basis for collecting and using the information described in this Privacy Policy will depend on the information concerned and the specific context in which we collect or use it.

We normally collect or use information from you or others only where we have your consent to do so, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may have a legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person. For example, when we:


  1. Use information to create and manage an account, we need it in order to provide relevant services.


  1. Use names and email addresses for email marketing purposes, we do so with your consent (which you can revoke at any time).


  1. Gather usage data and analyze it to improve our Services, we do so based on our legitimate interest in safeguarding and improving our Services.


If you have questions about or need further information concerning the lawful basis on which we collect and use your personal information, please contact us using the contact details provided in Section 11 of this Privacy Policy.

  1. Sharing Information

We do not rent, sell, or share your information with third parties except as described in this Privacy Policy. We will never sell your Personal Information to a third party. We may share and disclose your personal information to third parties under any of the following circumstances:

  1. Retention of Personal Information

We keep your personal information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal data and limit active use of it. We will also delete any of your Personal Information from our servers upon your request, as detailed in CyanGate’s Opt-Out & Anti-Spam Policy below.

See Section 5 for choices about storage of your information.

  1. Your Choices

This section describes many of the actions you can take to change or limit the collection or use of your information.

  1. Users From Outside The United States

By using our Services, you:

If you are in Switzerland or the European Economic Area (EEA), you may have additional rights under data protection law.

  1. Children’s Privacy

Our Services are not designed for and are not marketed to people under the age of 18 (“minors”). We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Services. If you are a minor, please do not use our Services or send us your information. We delete information that we learn is collected from a minor without verified parental consent.

  1. California Resident’s Privacy

If you are a California resident, you may ask for a list of third parties that have received your information for direct marketing purposes during the previous calendar year. This list also contains the types of information shared. We provide this list at no cost. We do not share your information with third parties for their own marketing purposes.

  1. How We Protect Your Information

To keep your information safe, we use physical, electronic, and managerial tools. We apply these tools based on the sensitivity of the information we collect, use, use, and store, and the current state of technology. We use a range of security technologies and processes to protect your Personal Information from unauthorized access, use, and disclosure. Our servers are housed in secure and controlled environments administered by Amazon Web Services (AWS), which are protected from unauthorized access as per the AWS Cloud Security policy: see here. Information related to how we protect Salesforce.com information can be found here. Information in regards to how we protect S-Drive information can be found here. Personal Information is encrypted when it is collected via the Website and Services and/or is transmitted to third-parties in accordance with this Privacy Policy.

Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology. In addition, we enter into confidentiality agreements which require that care and precaution be taken to prevent loss, misuse, or disclosure of your Personal Information.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our sites; any transmission is at your own risk. Once we have received your Personal Information, we will use robust procedures and security features to prevent unauthorized access.

  1. Changes to this Policy

We may amend this Privacy Policy to reflect changes in the law, our companies, our Services, our data collection and use practices, or advances in technology. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used. Depending on the type of change, we may notify you of the change by posting on this page or by email. Please carefully review any changes made to this Privacy Policy.

  1. How to Contact Us

For questions or complaints regarding our use of your information or Privacy Policy, please contact us by email at legal@cyangate.com, or contacting us by post at 8593 Concord Hills Cir, Cincinnati, OH 45243.

Terms of Use

This Privacy Policy was last updated on: May 25, 2018