Webinar: How Your DAM and PIM Allows You to Pivot from a B2B to a B2C Mindset

  The realization of a “new normal” as the world learns to live with Covid-19 and reinvigorate the economy simultaneously is beginning to come into focus. A few things are clear, that social distancing will become a way of life and that traditional supply chains are becoming obsolete. Ecommerce growth has outpaced traditional retail by roughly 10% over the last decade -- before the pandemic ...

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Elvis DAM Rebranded

WoodWing rebranded Elvis DAM as WoodWing Assets as well as rebranding Enterprise as WoodWing Studio. The rebranding is part of WoodWing's 'Content Orchestration' campaign as part of their marketing technology integration strategy. In the May 25, 2020 DAM New Round Up, Charles Russell points out, "The re-branded product names bear comparisons with Adobe and their Experience Manager suite, where the DAM i ...

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Live Agent Series – Part 2

On our previous episode, we discussed whether Omni-Channel is the Next-Generation Live Agent. Now that we know the answer to that question, here is the second episode of our Salesforce Next-Generation Live Agent Series where we talk about differences between queue-based routing and skills-based routing! Queue-Based Vs Skills-Based Routing With queue-based routing, agents frequently log into queues to ...

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Live Agent Series – Part 1

When Salesforce introduced Live Agent as a native tool back in 2012, the goal was to enable businesses for real-time communications with their customers. Nowadays, customers are interacting with your brand through many different channels ranging from Social Media to Chat. How does Salesforce Live Agent evolve to address the growing number of customer touchpoints? If you are using Salesforce’s Unlimited E ...

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WoodWing and Wrike Announce An Elvis DAM and Wrike Integration

WoodWing and Wrike have announced a new integration to help marketing teams speed up their go-to-market processes and remove workflow inefficiencies. Wrike is a cloud-based collaboration and project management solution that gives you full visibility and control over your tasks. The integration is designed to ensure smooth, transparent workflows, and mean that people managing approval processes and content c ...

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